Return Policy
At Regency Collective, we are committed to ensuring your complete satisfaction with our jewelry. Each piece is crafted with care and attention to detail, and we strive to deliver exceptional quality. However, we understand that issues can arise, and we’re here to make it right.
Incorrect Items
If you receive an item that is not the correct size, please notify us within 7 days of receiving your order. To assist you promptly, email us at RegencyCollective@gmail.com with the following:
- Your name and order number
- A description of the issue
- Clear photos of the item and any packaging
Our After-Sales Department will carefully evaluate your feedback. If approved, we will replace the item with a brand-new piece at no additional cost.
Replacement for Damages (Within 180 Days)
We stand behind the quality of our products. If your jewelry is damaged within 180 days of delivery due to a manufacturing defect, we’re happy to provide a replacement. Please contact us at RegencyCollective@gmail.com with the following details:
- Your name and order number
- Photos of the damaged item
- A brief explanation of the issue
Our team will review your case and, if eligible, send you a replacement piece free of charge.
General Return Policy
While we do not offer refunds due to the personalized nature of our jewelry, we are happy to provide store credit or an exchange in certain circumstances. Items must be:
- Unworn and in original condition
- Returned within 14 days of delivery
- Accompanied by proof of purchase
To initiate a return or exchange, email us at RegencyCollective@gmail.com, and our team will guide you through the process.
Additional Information
- Shipping Fees: Return shipping costs are the customer’s responsibility unless the item is damaged or incorrect.
- Processing Time: Please allow 5-7 business days after receipt of the returned item for evaluation and processing.
We value your trust in Regency Collective and are dedicated to ensuring your experience is seamless and satisfying. Thank you for choosing us to be a part of your jewelry journey!